Refund policy

Return & Refund Policy

Last Updated: 22 September 2026

At Naksh Ayurveda, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or has any other issue, please contact us within 2 days of delivery.

This Return & Refund Policy applies to purchases made through nakshayurveda.in.

1. Return & Refund Eligibility

You may contact us within 2 days of delivery if:

  • The product received is damaged or broken.

  • The product received is defective or unusable.

  • You received the wrong product.

  • The product is missing from your order.

  • There is any other genuine issue with the product or order.

Due to the hygiene and safety nature of Ayurvedic beauty and personal-care products, products that have been opened or used may not be eligible for return unless the issue relates to a defect, damage, incorrect product, or another issue covered by applicable law.

2. 2-Day Return/Issue Reporting Period

All return, replacement, or refund requests must be raised within 2 days of delivery.

To help us resolve your issue quickly, please provide:

  • Order number

  • Name and contact details used for the order

  • Clear photographs of the product

  • Photographs of the outer packaging and shipping label

  • A brief description of the issue

  • An unboxing video, if available

We may request additional information or photographs where necessary to verify the issue.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaking, broken, or incorrect product, please contact us within 2 days of delivery.

After reviewing your request, Naksh Ayurveda may provide:

  • A replacement of the affected product; or

  • A refund of the eligible amount; or

  • Another appropriate resolution depending on the circumstances.

Please keep the product and its original packaging until your request has been reviewed.

4. Products Generally Not Eligible for Return

For hygiene and safety reasons, returns may not be accepted for:

  • Products that have been opened or used, except where the product is defective, damaged, incorrect, or otherwise covered by applicable law.

  • Products with seals removed or packaging intentionally damaged.

  • Products damaged because of improper storage or use after delivery.

  • Products reported after the 2-day reporting period.

  • Products purchased from sources other than nakshayurveda.in.

5. Refunds

Once your refund request has been approved, the refund will be processed through the original payment method wherever applicable.

For prepaid orders, the refund will generally be sent to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, payment gateway, card issuer, or other payment service provider.

6. Shipping Charges

If the return or refund is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, Naksh Ayurveda will communicate the applicable return/shipping arrangements to the customer.

For any other return accepted at our discretion, applicable shipping or handling charges may be deducted from the refund.

7. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to the shipping carrier.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.

8. Exchange / Replacement

Replacement or exchange is subject to product availability.

If the same product is unavailable, Naksh Ayurveda may offer a refund or another appropriate resolution.

9. Undelivered or Returned Orders

If an order is returned to Naksh Ayurveda by the courier because it could not be delivered, please contact our customer-support team.

Where a refund is applicable, it will be processed after the returned shipment is received and verified. Any applicable deductions arising from the circumstances of the shipment will be communicated to the customer.

10. How to Request a Return or Refund

To raise a return, replacement, or refund request, please contact us within 2 days of delivery.

Email: support@nakshayurveda.in
WhatsApp: +91 74044 78343

Please mention:

"Return/Refund Request – Order #[Order Number]"

in your email or WhatsApp message.

Our customer-support team will review your request and inform you about the next steps.

11. Consumer Rights

This policy does not limit any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides consumers with rights relating to defective, deficient, spurious, misdescribed, or otherwise non-conforming goods, those rights will continue to apply.

12. Policy Updates

Naksh Ayurveda reserves the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

Naksh Ayurveda
Website: nakshayurveda.in
Email: support@nakshayurveda.in
WhatsApp: +91 74044 78343
Address: R.K. Puram, Gali No. 11, Karnal, Haryana – 132001, India